Item 1: In the management process, planning sets the direction, organizing assembles the human and material resources, leading provides the enthusiasm and direction, controlling ensures results. Discuss and explain with examples.

Item 2: Managers perform interpersonal, informational, and decision-making roles while pursuing high-priority agendas engaging in successful networking. State and explain the various roles of managers.

Item 3: Managers rely on a combination of technical skills (ability to use special expertise), human skills (ability to work well with others), and conceptual skills (ability to analyze and solve complex problems). Provide one example in each of those skills.

Item 4: Quality management focuses on making continuous improvements in processes and systems. Do you agree. If you do, explain why it is so with one or two examples.

Item 5: Does evidence-based management allow for managers to learn from their own experiences and the experiences of others. If yes, explain with at least one example.