ITM 309 Summer 2015 Assignment # 1: Business Process Modeling Due: Due 8 AM on June 1, 2015. Points: 90 points (27 point penalty if less than 24 hours late, 90 point penalty if more than 24 hours late.) Purpose: To evaluate your ability to: 1) analyze alternative cases of business process simulations using Arena; 2) reengineer processes based on your evaluation of the simulations; and 3) explain your results to upper management. Submit: An \"email\" (in the form of a three-page word document) describing the context of your analysis, the results of your business process simulations, your interpretation and evaluation of the results, and your corresponding conclusions and recommendations based on your evaluation. Submit the document to your instructor's dropbox on D2L. Use the required template shown on page 7 of this document. \"Email\" should use Times New Roman Font, 12 pt, 1-inch margins, double-spacing. Points will be deducted for poor writing, so write well! Scenario: Invoices arrive in the Spartan billing department to be processed and then billed to the customer. Please refer to figure on page 4 for a graphic representation of the Spartan Billing Department. At random (with a probability of 10%), some of the billing accounts are audited by a supervisor. The other accounts are billed normally. Some of the invoices are for commercial accounts, which have special contracts as to how they should be billed, and are called contract bills. These accounts are handled with a different procedure than the normal bills. Normal bills do not require the special procedure. Page 1 of 9 Once bills are ready to be printed, both contract and normal bills print on the same printer, and are stuffed and mailed in the same way. After the bills go out, the revenue and sales figures are reported to the accounting department. The accounts receivable department also gets a copy of the bill for future credit or AR follow-up. Your Role: You're in charge of the Spartan Billing Department and you have been asked to improve the process efficiency and reduce cycle time so that bills go out on time. You realize that there are queues building up in several places, which results in inefficiencies in the process. Management wants a detailed plan for the modification of the process to improve efficiency and wants hard numbers to back up any proposal you submit. Remembering your time in ITM 309, you recall that Arena allowed you to simulate processes and quantify differences in results between alternative business processes. You decide to investigate the current process and model the potential financial and cycle time impacts of several changes you have in mind. Based upon your findings, you will make a recommendation to management about your specific business process reengineering plan. Furthermore, you've heard of the possible future consolidation between billing departments of two regions. This implies that your billing department is going to take over the total business of two regions resulting in increased demand. It's important for you to plan ahead for the increased workload, and include the analysis for increased demand in your email as well. The IT business analysis group has provided you with a completed Arena model of the current billing process in the Spartan_Billing_Department.doe file (on D2L) as a starting point. You will evaluate the current billing process (Case 1) with Arena, then simulate and evaluate changes to the process for the other cases. The analysis requires you to simulate processes using Arena and summarizes the results of your simulation evaluations and the impact of a number of proposed changes. You will provide your conclusions from your analyst of simulation cases and your Page 2 of 9 direction for implementing any process changes (if applicable) based on your evaluation of the results. Your analysis, recommendations, and conclusion will be documented in a three-page memo sent to the Vice President of Finance in the form of an email. Set-Up Instructions for Arena (You may wish to refer to the Instructions Section of In-Class Practice Activities II): 1) Download this file (Spartan_Billing_Department.doe) from D2L (Content Assignments & DropboxesAssignment instructions & Data Files Assignment #1) and save it on your P drive. 2) Launch Arena by clicking Start Programs Course Software Rockwell Software Arena. 3) Click \"File Open\June 1, 2015 To: The Vice President of Finance CC: CEO, CFO Title: Business Process Modelling Recommendations Introduction Procedure modeling turns out to be more a critical assignment not just with the end goal of programming designing, additionally for some different purposes other than the advancement of programming. In this way it is important to assess the nature of procedural models from distinctive perspectives. This is considerably more essential as the expanding number of distinctive end clients, diverse purposes, what's more, the accessibility of diverse modeling systems and modeling instruments leads to a higher multifaceted nature of data models. In this paper the Guidelines of Modeling (GoM), a structure to structure elements for the assessment of procedural models, are exhibited Havey, (2009). Praiseworthy, Guidelines of Modeling for work process administration and reenactment are displayed. Besides, six general procedures for modifying models to the viewpoints of diverse sorts of client and purposes will be clarified. The Complexity and Quality of Business Process Modeling The prevalence of diverse procedure administration methodologies like Lean Management, Activity-based Costing, Total Quality Management, Business Procedure Reengineering, Process Innovation, Workflow Management, and Supply Chain Management has two principle impacts concerning the necessities on procedure models. First and foremost, the number and mixed bag of model architects and clients has spread colossally. Particularly, agents from different business and specialized offices, who are not so much displaying specialists are progressively included in the configuration of procedure models. As a result, the understandability of procedure models is of developing significance. Also, the number and mixture of purposes procedure models are utilized for is developing. Other than the "conventional" utilization of procedure models inside of programming designing these models are more utilized for immaculate organizational purposes like procedure rearrangement, certificate, Activity-based Costing or human asset planing Procedure demonstrating should be an instrument for adapting to the unpredictability of procedure arranging and control. Existing models indicate also significant unpredictability themselves, however. Consequently, the plan of procedure models frequently swings out to be extremely risky. It has direct impact on the monetary effectiveness of the hidden procedure related task. In any case the model configuration requires faculty assets and (if fundamental) the buy of programming instruments. Besides, the danger exists that the procedure models, alluding to their motivation, are not adequate. For sample, semantic errors or the neglecting of significant viewpoints can prompt perhaps costly misinterpretations. Therefore, the outline of models dependably is an sparing hazard and not just a demonstrating activity. Particularly in big business wide process administration extends the configuration of incorporated procedure models can turn into a far reaching test Holt, & British Computer Society. (2009). The quantity of procedure models can without much of a stretch be higher 500 with five or more diverse levels. The related danger will be expanded if the model configuration is seen as an area of "demonstrating experts" why should gathered be the main ones who comprehend "their" models. In differentiation to this, a business procedure model ought to serve as a correspondence base for all persons included. Hence, the nature of procedure models can past the satisfaction of syntactic tenets characterized as its "wellness for utilization". Inside of this setting a system called Rules of Modeling (GoM) has been created to guarantee the nature of data models past the understanding to syntactic tenets. The GoM-system incorporates six rules, which plan to make strides the nature of data models (item quality) and also the nature of data displaying (procedure quality). The outline of business procedure models is one center field inside of the task. This paper depicts first the general goal and the structure of the Rules of Modeling (area 2). Model, Guidelines of Modeling for work process administration and reenactment, two primary purposes of procedure demonstrating, are talked about in the third area. Area 4 displays six unique strategies for the adjustment of models to points of view of diverse clients and purposes. The point of the Guidelines of Modeling (GoM) is the improvement of particular outline proposals keeping in mind the end goal to expand the nature of models past the satisfaction of syntactic guidelines. The term GoM has been picked as a similarity to the Generally Accepted Accounting Principles (GAAP) Davis, R. (2001). On the one hand, the GoM result from the determination of the significant viewpoints for data demonstrating from the GAAP. Then again, the GoM adjust components of the current methodologies for the assessment of data models. The Guidelines of Modeling, which are exhibited here (see for an option recommendation, contain six rules to improve the nature of data models. These are the standards of rightness, importance, financial effectiveness, clarity, likeness, and efficient outline (figure 1, see too Briol, (2008). While the recognition of the standards of rightness, importance and monetary productivity are a fundamental precondition for the nature of models, the standards of clarity, equivalence and deliberate outline have a minor discretionary character. The GoMstructure incorporates other than the six general rules A ceaselessly developing number of distinctive purposes for procedure demonstrating, of included model fashioners and model clients, and accessible extensive demonstrating instruments expands the multifaceted nature of procedure displaying. In this manner, the administration of the nature of procedure models is getting to be testing. This paper exhibited a structure called Guidelines of Modeling (GoM), which structures distinctive quality criteria and levels of deliberation in two measurements. We examined the six rules of rightness, significance, monetary productivity, clarity, comparibility and orderly plan (area 2). Work process administration and reenactment were taking as cases keeping in mind the end goal to put the displaying suggestions in solid terms for two chose purposes (area 3). More broad, six distinctive procedures for the separation of procedure models for option reasons for existing were exhibited (segment 4). The presented ideas offer less experienced model fashioners a few clues for a methodical and satisfactory configuration of procedure models. The general GoM structural planning and the definite suggestions make more delicate for basic quality elements past the predictable utilization of a demonstrating system. The point of the further work is the configuration of a "thorough" arrangement of rules for procedure models with Petri Nets as the uniform reference demonstrating strategy inside the whole process life-cycle. Displaying Guidelines ought to drive to develop the basic components sufficiently for the center purposes of procedure demonstrating, in particular Business Process (Re)Engineering, work process administration and reproduction. Besides, we are presently dissecting the potential for the mix of an IS- related philosophy into the GoM-structure. References: Havey, M. (2009). Essential Business Process Modeling. Sebastopol: O'Reilly Media, Inc. Holt, J., & British Computer Society. (2009). A pragmatic guide to business process modelling. Swindon: British Computer Society. Briol, P. (2008). BPMN: The business process modeling notation pocket handbook. United States?: Patrice Briol. Davis, R. (2001). Business Process Modelling with ARIS: A Practical Guide. London: Springer London