its a creative problem solving questions and contains a lot of marks. please elaborate

Case Study 5 (Chapter 8) FINDING OUT MORE ABOUT CANDIDATES FOR INTERVIEW Another one having a nervous breakdown,' said Jenny, closing the file and putting it in the pending tray. "Yes, that's the third one this month,' Arnold replied, hardly stopping from his task of keying data into the database. "Something will have to be done about it' "I think the application forms and interview procedures need a shake-up,' said Sarah. "Interviewers are making too many wrong assumptions when they read the application forms and conduct the interviews.' "What do you mean?' asked Jenny. 'Well,' replied Sarah,' do we really know whether application forms are filled in by the candidates themselves? Can we be sure that the work experience candidates say they have is really true? Are references provided by referees really valid in the context of a candidate's application? 'Some people are also better at selling themselves, 'Arnold interjected. 'They just give the right impression.' 'Well,' said Sarah, perhaps we ought to write down all the assumptions we make about how people fill in application forms and all the assumptions we make when interviewing people.' 'What then? Jenny asked. Question 1. List the various assumptions that short-listers might make about candidates for jobs when the latter are completing application forms 2. How would you proceed to use this information to gain further insights into the problem? Illustrate your