It's your one-year anniversary at BPW! The supply chains that you have developed and maintained appear...

Transcribed Image Text:

It's your one-year anniversary at BPW! The supply chains that you have developed and maintained appear to be functioning well but a meeting with the sales team leaves the impression that quality control at the 3PL has slipped. Quality control (QC) is currently done at the end of the production line at the 3PL in Stoney Creek Ontario. The QC staff hired to work with BPW products look for 12 key components. If any of these components are missing or not up to a specific level, the unit is considered defective and it is not shipped. Units that can be repaired are not always returned to the customer that sent them back. Where possible, repaired units are reused for customers. Repairs to defective units average two weeks. - BPW has had some issues with the product it is shipping to Europe, and the units are arriving at the building site defective. There have also been complaints of damages that are visible only after the crate is opened. The issues are invisible to the carrier, and are only noted when the BP installation team, or Licensed/Authorized repair team arrives on site to do the installation. Installation is delayed due to the damaged and/or defective product, costing down time and ill will with the clients. Because cranes are rented for the installation and the crews are paid hourly, BPW is concerned about defective product arriving at a building site in Europe, so far from the Canadian manufacturer, with no back up. The timing for the BPW module installation is crucial and costly if time is lost due to delivery or unit failure. Initial marketing surveys indicate that more countries in the European market are eager to invest in this green technology, and that sales will be increasing for at least the next three years. 1. You suspect that the 12 key components are not measuring the right aspects of the units for this QC issues to arise. What recommendations would you make to the metrics to drive the right behavior and improve the quality of the finished units? 2. As a service feature, BPW does not stock the many parts used to create a generator module. If a unit is in need of repair or overhaul, BPW sends the contractor an entire new or rebuilt unit (depending on the sales agreement with the owners of the wind turbine). The old units are brought back to BPW's 3PL for refurbishment. How does this process impact: a) Inventory control in relation to forecasting b) Service to the customer c) The 3PL from a distribution operations perspective. It's your one-year anniversary at BPW! The supply chains that you have developed and maintained appear to be functioning well but a meeting with the sales team leaves the impression that quality control at the 3PL has slipped. Quality control (QC) is currently done at the end of the production line at the 3PL in Stoney Creek Ontario. The QC staff hired to work with BPW products look for 12 key components. If any of these components are missing or not up to a specific level, the unit is considered defective and it is not shipped. Units that can be repaired are not always returned to the customer that sent them back. Where possible, repaired units are reused for customers. Repairs to defective units average two weeks. - BPW has had some issues with the product it is shipping to Europe, and the units are arriving at the building site defective. There have also been complaints of damages that are visible only after the crate is opened. The issues are invisible to the carrier, and are only noted when the BP installation team, or Licensed/Authorized repair team arrives on site to do the installation. Installation is delayed due to the damaged and/or defective product, costing down time and ill will with the clients. Because cranes are rented for the installation and the crews are paid hourly, BPW is concerned about defective product arriving at a building site in Europe, so far from the Canadian manufacturer, with no back up. The timing for the BPW module installation is crucial and costly if time is lost due to delivery or unit failure. Initial marketing surveys indicate that more countries in the European market are eager to invest in this green technology, and that sales will be increasing for at least the next three years. 1. You suspect that the 12 key components are not measuring the right aspects of the units for this QC issues to arise. What recommendations would you make to the metrics to drive the right behavior and improve the quality of the finished units? 2. As a service feature, BPW does not stock the many parts used to create a generator module. If a unit is in need of repair or overhaul, BPW sends the contractor an entire new or rebuilt unit (depending on the sales agreement with the owners of the wind turbine). The old units are brought back to BPW's 3PL for refurbishment. How does this process impact: a) Inventory control in relation to forecasting b) Service to the customer c) The 3PL from a distribution operations perspective.

Answer rating: 100% (QA)

1 Recommendations for Improving Quality Control Metrics a Review and Revise Key Components Conduct a thorough analysis of the products design manufacturing process and potential points of failure Base... View the full answer