Jack is a new human resources manager at Brown Bean, a national coffee and donut shop. Brown Bean has been growing over the past few years, and has doubled the number of stores each year for the past four years. During this time, Brown Bean has hired over 100 new employees. While this growth spurt has been exciting for sales, Brown Bean has faced numerous challenges. First, many of the new hires are making a lot of errors, which could result in loss of customers. Second, a large portion of the new hires are voluntarily leaving the organization within a few months of starting to work in the company. Third, some of the new employees who were hired into senior positions are not acting like senior employees. When an interpersonal issue arises, for example, they look the other way and do not resolve the problem. Fourth, Jack's boss feels that the onboarding program is too expensive and is considering cutting it entirely. The boss believes in a 'learn by fire' mentality. Jack feels that many of these problems can be resolved with the implementation of an effective onboarding program. But before proposing his plan to his boss, he considers the following questions. Case 1, Question 1: Jack realized that some of the longer serving employees are teaching the new employees the wrong way to perform certain tasks. Jack decides he needs to train the longer serving workers to ensure that all employees know the correct way to perform their task. What are first steps Jack should take to train these employees