Jacob has been taking courses that relate to his current job, but he is really looking to obtain another position in the company. He believes he has the potential to become a leader in the organization. When he started at Technology Systems Incorporated five years ago, he was a call center representative. He then became the supervisor of other call center employees after only six months. A year and a half later, he was promoted to systems administrator. Since then, he has expected his employer to offer him opportunities to advance further, but that has not happened. Jacob decided to take charge of his own career and began to take advantage of the partnership program the company has developed with the local university to take management and leadership courses.

By taking courses at the local university, Jacob felt that he was taking steps toward advancing his career. Jacob is now thinking about his