Jagnit is working as a front desk agent at a local hotel. Recently, a disgruntled guest arrived at the front desk. The guest was unhappy with the room to which she had been assigned, became upset with Jagmit, and insisted he move her to a different room.This realy upset Jagmit and produced a strong affective response within him. However, he managed to calmly resolve the issue to the guest's satisfaction and thanked her for bringing the matter to his attention.The work that it took for lagmit to calmly respond to the guest, notably as the situation was causing a strong internal reaction within him, is best understood through a close examination of which principle?O a$.$ Deep ActingO b$.$ Emotional LabourO c$.$ Emotional DissonanceO d$.$ Cognitive DissonanceO e$.$ Surface Ac$$ng