Question: Jake's manager has asked him to find out whether the company is meeting customers' service quality expectations. One of Jake's challenges in determining this is

Jake's manager has asked him to find out whether the company is meeting customers' service quality expectations. One of Jake's challenges in determining this is that services are making evaluation of service quality difficult.

indefinable

ephemeral

intangible

substantial

unequally distributed

Jake's manager has asked him to find out whether the company

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