James is the new manager of the Sales Department at Country Foods Limited. He has been on the job for four weeks and has been so busy meeting high-profile clients and other critical stakeholders that he has only just gotten the chance to have a 'transition meeting' with staff. James started out this meeting by allowing staff to openly state their expectations of him. Then he spoke frankly about his performance expectations and his general leadership style, amongst other things. After same meeting, he set up an individual one with Dorothy, the assistant manager, whom he believes has been very resistant towards him since he took over as manager. He informed Dorothy of his interpretation of her behaviour and proposed a plan for the way forward.

A. Explain the first step of the performance control process and identify ONE (1) example in the case above. (4 marks)

B. Identify TWO (2) corrective actions that James could take should Dorothy fail to improve her attitude. (4 marks)

C. Differentiate the following terms and provide ONE (1) example of each in the case above: a. Feedback b. Feedforward (6 marks)

D. Explain the difference between performance target and key performance indicator. Provide TWO (2) examples of performance targets that James could set for his team. (6 marks) (Total 20 marks)