Jane has multiple managers at her retail job. It is company policy that customers cannot return items without a receipt, but sometimes managers will allow customers to receive store credit for their returns. One day a customer was irate that Jane would not allow a return for store credit because the manager on duty adhered to the company policy. The customer wrote a complaint about Jane to the corporate office. What needs to change about this situation?

Multiple choice question.

The manager should have praised Jane for dealing with a difficult customer.

The support that managers provide must be consistent and coherent throughout the organization.

The manager on duty should have taken control of the situation and given the customer a store credit to make them happy.

The store needs to only have one manager in order to adhere to all company policies.