Question: Jim was working on performance reviews for his staff. While he was working on them, he was interrupted by a call from a client who

Jim was working on performance reviews for his staff. While he was working on them, he was interrupted by a call from a client who wanted to share with Jim how much they enjoyed working with the new account manager Jim assigned to them. How might this information cause Jim to make a halo error on that employee's performance appraisal?

a. If 360-degree feedback is used to assess his performance across multiple dimensions

b. If other employees are viewed more negatively because their customers do not call

c. If recent performance is weighed more heavily to assess his performance

d. If a special performance test is used to assess his performance

e. If the feedback is used to assess his performance across multiple dimensions

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