Joan Ment, a nurse manager on an oncology unit, is trying to increase the skill mix from
Question:
Joan Ment, a nurse manager on an oncology unit, is trying to increase the skill mix from 50% registered nurses (RNs) to 62% RNs. Nurse Ment believes that it is essential to have a high percentage of RNs because of the chemotherapy that they are required to administer. Janet Salter, a nurse manager on a surgical unit, is also trying to increase the skill mix of RNs from 50% to 55%. Nurse Salter believes that it is important because of the increasing condition severity levels and decreasing time in the recovery room, especially on the 3-11 pm shift.
The vice president of nursing has announced that there will be a small increase in RN positions (approximately five new RN positions) and that she would like proposals from the managers on how to allocate the scarce resources in the best possible way. Nurse Ment decides that she needs all five positions and writes up a detailed report, which she gives to the vice president of nursing. She makes an appointment with the vice president of nursing to follow up on the memorandum. The vice president of nursing asks Nurse Ment whether she can negotiate for fewer RN positions so that Nurse Salter's unit also can be allocated new positions. Nurse Ment states that she can prove why she needs the RN positions more than Nurse Salter and that she will do what it takes to obtain the positions for her unit.
1. Which type of conflict is described in this case study? Provide rationale for your answer.
2. What conflict management strategy or style is Nurse Ment using to get all of the RN positions? Explain your answer.
3. What conflict resolution strategies could Nurse Salter use to engage in a win-win situation? Explain the reasoning for your choice.
Financial Reporting and Analysis
ISBN: 978-0078025679
6th edition
Authors: Flawrence Revsine, Daniel Collins, Bruce, Mittelstaedt, Leon