Job Analysis Assignment$-$Bad News$-10$ points

You are hired as a senior manager for the Harrisburg International Innovations Corporation and based on the job analysis that was conducted the final recommendation is to outsource the call center to a private American$-$based commpany. The primary problem is that the employee turnover rate has been historically high and the employees are not meeting the contact benchmark call response requirements. As a result the customer satisfaction rating is at an all new low. Additionally, it has been decided that the costs of employing helpdesk employees impacts the company's profits so it it has been decided that this function will be outsourced overseas to India.

Your Job as a Senior Manager:

You have to write a memorandum to the call center employees and the technical support employees that their jobs are being outsourced. In this memo you are to inlcude:

A cordial but professional communication that tehir jobs are being outsourced

The steps takent to assist them with severance, benefits and job placement support

The effective date that they will be seprarated from their positions

The rationale as to why the decision to outsource is necessary

Please research and follow proper formatting for a memorandum. This assignment is due by February $4.2024$ at $11$:$59$pm