John Kotter's 8-Step Change Model

QUESTION 13

1. Interdependence in an organization means:

   		One department cannot operate without another department
   		What happens in one department affects another department
   		Each department acts independently
   		Two departments have similar systems
   		There is one management team for all departments

QUESTION 14

1. Which is not an example of a purpose served by having good vision?

   		Clarifies direction
   		Motivates people
   		Coordinates actions
   		Helps with budgeting
   		Eliminates endless discussion

QUESTION 15

1. Which of the following is an example of effectively communicating vision?

   		Keeping it simple
   		Repetition
   		Leading by example
   		Using metaphors
   		All of the above

QUESTION 16

1. What forces have driven the need for organizational change?

   		Increased economic integration. employment laws, bureaucracy
   		Technology, more privatization, employment laws
   		Technology, increased economic integration, more privatization
   		Government, employment laws, bureaucracy
   		Government, employment laws, technology

QUESTION 17

1. According to the lectures, the rule of thumb is that a good vision can be communicated within:

   		20 minutes
   		One hour
   		5 minutes
   		15 minutes
   		8 minutes

1 points

QUESTION 18

1. The case Yingscape and Yangsearch was based on what kind of company?

   		A restaurant business
   		An internet company
   		A law firm
   		Medical consulting firm
   		Agriculture

1 points

QUESTION 19

1. Which of the following is not a good example of reducing complacency?

   		Starting a crises
   		Training people more
   		Stopping the happy-talk
   		Remove signs of excess
   		Set ambitious goals

QUESTION 20

1. Which process helps to produce a degree of predictability and order needed in a change effort:

   		Controlling and staffing
   		Establishing direction
   		Aligning people
   		Motivating and inspiring
   		Communicating the vision