Question: Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero, so he sent an e

Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero, so he sent an e

-

mail to the professor explaining his problem. He was really worried because the exam was due that evening, and he was very pleased when the professor replied within an hour telling him that he scored a

90

on the exam. The professor

s prompt reply to his inquiry is an example of which service quality component?

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