June is a project coordinator for a large textile company. She is currently working on

three separate projects and most of her resources are also not dedicated to only one

project. One day she receives an e$-$mail from one of her customers complaining that

one of her projects is largely failing to deliver what the customer had expected and

they are likely going to be canceling the contract. What is the most likely cause of

this problem?

The customers in question were not involved early enough in the process.

Customer sign$-$off was not obtained for the scope statement.

The customer did not read their e$-$mail.