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please answer both if you cant answer it dont do it. need answer asap.

Sixty new members are elected to an agency every year. The agency has 200 members on average overallApproximately how long does a member hold his her position at the agency? Hint: Use Uttle's Law 5.34 years 4 years 0.30 year 3:34 years Which of the following options would be most appropriate if we are trying to identify a special cause of variation in the process/unit? o A random customer who engages the cashier in a long coversation A fryer that suddenly malfunctions in a PopEyes fast food place O A worker who calls in sick and thus causes the process to become understaffed that day None of the cases appear to be cases of special cause variation O