just the right answer without the explanation:

Zero Rodents is a pest control service provider. After each pest control treatment, the company follows up on customer satisfaction levels and keeps itself updated on the customer's future needs. The customer relationship marketing at Zero Rodents is an example of _____. partnering transaction selling relationship selling service expectation

The sales presentation mix includes:

the pre-approach, the approach, the trial close, the close, and the follow-up. the salesperson, the prospect, and the product. encoding, receiving, medium, decoding, and feedback. persuasive communication, visual aids, proof, participation, demonstration, and dramatization.

The real estate agent asked the potential home buyer, "If I can convince the current home owner to pay 50 percent of the closing costs and to include his refrigerator in the sale of the house, would you be willing to pay for the replacement of the carpet? Which closing method was the real estate agent using?

Urgency close. T-account close. Assumptive close. Negotiation close.

Which of the following should be on a salespersons checklist according to B.J Hughes? Criticize competitors every chance you get. Leave a calling card if a customer is not in. Never ask for business on the first call. Bluff temporarily, you can always check later for the truth.

Hanson sells Floralware brand vases to flower retailers and wholesalers. One of his customers has just told him that she was double charged for a case of twelve large display vases. What should Hanson do? Express sincere regret for the problem and fix the problem. Ask the customer if any other companies have ever double charged her. Tell the customer that the company has never double charged any other customers before. Ask the customer to pay the second invoice and to send him notarized copies of both invoices; this will delay the need to deal with the problem.

_____ are one of the most important tools today for salespeople to develop effective customer service and follow-up programs.

Account penetration files Bring-forward files Customer satisfaction surveys CRM software solutions

Which of the following is the BEST example of an assumptive close?

"I am going to send you three boxes of leather gloves, a case of leather wallets, and three dozen leather portfolios."

"Would you prefer the interior of your new car to be tan or black?"

"Are you 100 percent sure that if I call on you next week, you will buy a new copy machine from me?"

"I'm not sure that we will be getting any more cashmere turtlenecks."