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Justin, an insurance agent, has just called his client, Shelley to set up a time to meet with to deliver her new life insurance policy.

Justin, an insurance agent, has just called his client, Shelley to set up a time to meet with to deliver her new life insurance policy. Shelley says she is busy and asks Justin to mail the policy instead. Justin says it is important that he deliver it personally. Why is Justin insisting on personal delivery?

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