Katie is exhausted after her shopping trip to pick out a dress for her friend's wedding. The stores were crowded, and none of her favorite shops carried a dress that she liked in her size. After spending hours at Somerset Collection, Katie gave up and decided to order her dress online and just return it if it wasn't "the dress". This story is an example of how consumer behavior is a$($n$)\_\_\_\_\_\_\_\_.$ art form process industry theory