Question: Katy has purchased an HD PVR decoder from MultiX. The organisation ensures that a quick and efficient installation is carried out with no hassle. To

Katy has purchased an HD PVR decoder from MultiX. The organisation ensures that a quick and efficient installation is carried out with no hassle. To which component of the perceived total customer value does this relate?

.

Image value

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People value

.

Process value

.

Product value

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