Question: Keeping our patients satisfied is a necessary process that needs to take place for our clinic. I have included additional resources this week, including further
Keeping our patients satisfied is a necessary process that needs to take place for our clinic. I have included additional resources this week, including further reading and videos to review. Upon completing this review, there is a materia matching assessment for you to complete.
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Service Recovery Spring
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Effective handling of a patient complaint
Helps improvement efforts for providing excellent
Service Failure
Performance falls below patient expectations
Service Recovery
Positive actions taken by a service department
Well develop Service
Creates patient loyalty and Recovery Program satisfaction
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