Keyword Count. The M3 Operations Management system provides you with the keyword count, an analytic built based on the analysis of all verbatim comments for 2019 . Please examine the following chart. Tuesday, December 31, 2019 er \&M \&W \&D Do Wo MD Y> Propert: CY Tempe DT GSS Keyword Count 2.1. Based on the additional information of keyword count, how did your evaluation of the property's service performance changed? What additional insights have you gained? Guest Comments. Please examine the guests' comments about Courtyard Tempe provided in the PDF attachment. 3.1. Guest satisfaction scores revealed low guest ratings of the internet service provided at the hotel. Please check guests' comments about the Internet at the hotel and present your strategy for improving this service. Hint: you may search for a specific term in a PDF file by using the Search function (Ctrl +F ) Cmd +F ). 3.2. Parking came up as the most frequently used negative keyword on the keyword count. Please examine guests' comments about parking and suggest your strategy for improving this service