kindly answer question 3

CASE INCIDENT MANAGEMENT TRAINING AT IKEA IKEA is a Sweden-based home furishings chain with stores in Canada and the United States. A single store can have 40 managers, making the task of training enough new man- apers quickly and well a challenge. To get managers trained for new store openings, IKEA has established certain stores as centres of excellence. These centres of excellence become learning sites for one or more management competencies that managers must master. Manager trainees have a carefully developed, objectives-based curriculum and access 10 a 17-module online learning program that covers the basics of each of nine manage ment competencies. Once a trainee has mastered the leaming material and a series of practicum assignments, he or she is eligible to be certified as successful by the compe- tence centre store manager. Trainees can be at a competence centre for two to six weeks depending on the competency to be mastered and number of competencies to be mas- tered at each centre. Part of the process involves shadowing successful managers. This is followed by two weeks of classroom training at IKEA Business College, where managers are introduced to the philosophies and theories behind IKEA store operations. They get exposed to the "big picture," the theory of how the company operates, and what the IKEA vision is all about. Six months after a location opens, managers begin rotating back to Business College for advanced store operations training. QUESTIONS 1. What are the leaming outcomes of the IKEA manager training program? What do managers learn and how do they learn? 2. To what extent does the manager training program follow the learning process and stages of leaming according to ACT theory? What changes, if any, would you suggest and why? 3. Discuss Kolb's learning styles, modes, and cycle with respect to the manager training program. To what extent does the program incorporate Kolb's four leaming modes and follow the learning cycle? What changes, if any, would you make to the program so that it includes all four learning modes and adheres to Kolb's learning cycle? Source: R. Zerte