Kindly answer questions 1 & 2 with short responses.

1. The South Dakota Department of Labor, Workers Compensation division was sinking under a load of paper files. This state agency ascertains that employees are treated fairly when they are injured on the job. If a person (or company) called to see the status of an injury claim, the clerk would have to take a message, get the paper file, review the status, and call the person back. Files were stored in huge filing cabinets and were entered by year and case number (i.e., the 415th person injured in 2008 would be in a file numbered 08-415). Few callers knew the file number and would give their name and address and the date of injury. The clerk would look in a spiral notebook for the last name around the date that was givenand then find the file number to retrieve the folder. Some folders were smallpossibly documenting a minor injury requiring only a brief treatment period. Other folders could be very large, with numerous medical reports from several doctors verifying the extent of a serious injury and treatment (such as an arm amputation). A digital solution was suggestedreports could be sub- mitted online via a secure web site.

Medical reports could be submitted electronically, either as a pdf file or as a faxed digital file. This solution would also mean that the clerk taking the phone call could query the database by the persons name and access the information in a matter of seconds.

Question

Begin a systems request for this project. Focus on stating the business need and the business requirements for this project. What is the value of this system?

2. Jay Martin, the director of Marketing at Pier Systems, Inc., requested a new system be developed to assist his sales staff in more effectively managing their customer contacts. As a side benefit of this system, Jay will receive detailed information about each salespersons daily productivity, including number of customer contacts, time spent per contact, orders placed per contact, and revenues generated per contact. This detailed information about sales staff productivity has not been previously available to Jay.

Jay has been a strong and vocal advocate of this new system, although he has heard some grumbling in the sales staff ranks about it. The sales staff has enjoyed considerable autonomy in the way they conduct their work day, and this system will provide a much clearer picture of how each salesperson spends his/her time. Other top managers have expressed interest in the system, although much managerial attention has been focused recently on the implementation of a major new computer-based manufacturing and production system, which has been far behind schedule and plagued with problems. Based on his discussions with his IS contact, Jay feels certain this system is technically and economically viable. How would you assess the Organizational Feasibility of this system?