kindly only do question 2a you will briefly explain thank you

DI CASE STUDY: STEELFAB CORP. By Steven L. McShane, University of Newcastle (Australia) Jackie Wong was an enthusiastic employee when she began Jackie's enthusiasm toward Steelfab fell dramatically working in the accounting department at Steelfab Corp. In during her second year of employment. She still enjoyed particular, she prided herself in discovering better ways of the work and made friends with some of her coworkers, handling invoice and requisition flows. The company had but the spirit that had once carried her through the morn plenty of bottlenecks in the flow of electronic documents ing rush hour traffic had somehow dwindled. Eventually throughout the organization and Jackie had made several Jackie stopped mentioning her productivity improvement recommendations to her boss, Mr. Johnston, which would ideas. On two occasions during her second year of em. improve the process. Mr. Johnston acknowledged these sug. ployment, she took a few days of sick leave to visit friends gestions and even implemented a few, but he didn't seem to and family in another state. She had used only two sick have enough time to either thank her or explain why some days during her first year and these were for a legitimate suggestions could not be implemented. In fact, Mr. John illness. Even her doctor had to urge Jackie to stay at home ston didn't say much to any of the other employees in the on one occasion during the first year when she instead department about anything they did. showed up at work. But by the end of the second year, us At the end of the first year, Jackie received a 4 percent ing sick days seemed to "justify" Jackie's continued em- merit increase based on Mr. Johnston's evaluation of her ployment at Steelfab. Now, as her second annual merit performance. This increase was equal to the average merit increase approached, Jackie started to seriously scout increase among the 11 people in the accounting department around for another job. and was above the inflation rate. Still, Jackie was frustrated by the fact that she didn't know how to improve her chances Discussion Questions of a higher merit increase next year. She was also upset by the fact that another new employee, Jim Sandu, received 1. What symptoms in this case suggest that something has the highest pay increase (7 percent) even though he was not gone wrong? regarded by others in the finance department as a particu- 2. Using any two motivation theories in this chapter, ex- larly outstanding performer. According to others who plain why: (a) Jackie Wong is less motivated to provide worked with him on some assignments, Jim lacked the skills good ideas to her boss, Mr. Johnson, and (b) Jackie is to perform the job well enough to receive such a high re. motivated to take sick days when she isn't sick. ward. However, some employees thought Jim Sandu had 3. What actions would you recommend to Steelfab so that become a favored employee to Mr. Johnston and they had Jackie Wong's experience and behavior is less likely to even gone on a fishing trip together occur in future