Kindly read the article above and help me with the Contingent Plan of Action using the table
Fantastic news! We've Found the answer you've been seeking!
Question:
Kindly read the article above and help me with the Contingent Plan of Action using the table (table header) provided below.
Transcribed Image Text:
So many issues have surfaced from customers who fly with Spirit Airlines. Of course, consumers love airlines that are cheap or have good deals, but most customers who fly with Spirit are generally disappointed with the service and all the extra fees they have to pay which makes for a higher priced ticket anyway. The tickets, plus the extra fees, would be equivalent to flying with another airline but with all those costs included. These are some of the key problems that consumers have with flying Spirit and customers are very frustrated with its questionable policies and hidden fees. According to Fox News, "Spirit Airlines is the most hated airline in the U.S." (Fox News, 2016). Other key issues with Spirit include a lack of customer service, oversold boarding, a high cost of carry-ons, whether a customer is part of the "Spirit Fare Club" program or not. The only way to avoid bag fees is to either carry a backpack or small purse that fits underneath the seat in front of you. Also, seat selections can cost up to $200, there is no in-flight entertainment, drinks and snacks come at a cost as well, and if a customer is a "frequent flyer," those miles expire very quickly with Spirits "use 'em or lose "em" policy (Magaña, 2015). According to the Department of Transportation, Spirit Airlines had the worst on time arrival record of 13 U.S. carriers and the highest rate of consumer complaints over that time span. The transportation department's data showed that 11.73 out of every 100,000 customers who flew Spirit in 2015 complained about some aspect of their experience (LeBeau, 2016). Spirit's latest "Contract of Carriage," updated on February 20, 2018, includes the customer service plan and the tarmac delay plan. Baggage charges will all be nonrefundable and certain countries may require other applicable charges to be collected by Spirit; if there is a modification of the itinerary, the customer bas to pay another increased fee in baggage charges. Under this contract, one small carryon bag will be permitted, with an extra charge, of course. If the small item cannot be safely stowed, there will be an additional charge. As far as its customer service is concerned, Spirit still offers the lowest fares available, ensures responsiveness to complaints, provides refunds, deliver baggage on time, etc. (Spirit Airlines, 2018). Although Spirit has put forth this new contract plan, nowhere in it does it state how it will resolve the specific current issues that its customers are complaining about each time they fly with Spirit. The airline gives general statements about what it will continue to do, but not a plan of execution of how it will deal with disappointed customers. According to its annual report, the only aspect that Spirit is focusing on is price-sensitive travelers. It believes that its growing customer base is more resilient than the customer bases of most other airlines because of low fares and unbundled service offering appeal to price-sensitive passengers (Spirit Airlines, 2013). Background/company information history Spirit Airlines is an airline company providing both domestic and international flights. It is known for being an "ultra low-cost" carrier in the U.S. Spirit Airlines started in 1964 as Clipper Trucking Company. In 1980, the airline service was established and known as Charter One. The airline So many issues have surfaced from customers who fly with Spirit Airlines. Of course, consumers love airlines that are cheap or have good deals, but most customers who fly with Spirit are generally disappointed with the service and all the extra fees they have to pay which makes for a higher priced ticket anyway. The tickets, plus the extra fees, would be equivalent to flying with another airline but with all those costs included. These are some of the key problems that consumers have with flying Spirit and customers are very frustrated with its questionable policies and hidden fees. According to Fox News, "Spirit Airlines is the most hated airline in the U.S." (Fox News, 2016). Other key issues with Spirit include a lack of customer service, oversold boarding, a high cost of carry-ons, whether a customer is part of the "Spirit Fare Club" program or not. The only way to avoid bag fees is to either carry a backpack or small purse that fits underneath the seat in front of you. Also, seat selections can cost up to $200, there is no in-flight entertainment, drinks and snacks come at a cost as well, and if a customer is a "frequent flyer," those miles expire very quickly with Spirits "use 'em or lose "em" policy (Magaña, 2015). According to the Department of Transportation, Spirit Airlines had the worst on time arrival record of 13 U.S. carriers and the highest rate of consumer complaints over that time span. The transportation department's data showed that 11.73 out of every 100,000 customers who flew Spirit in 2015 complained about some aspect of their experience (LeBeau, 2016). Spirit's latest "Contract of Carriage," updated on February 20, 2018, includes the customer service plan and the tarmac delay plan. Baggage charges will all be nonrefundable and certain countries may require other applicable charges to be collected by Spirit; if there is a modification of the itinerary, the customer bas to pay another increased fee in baggage charges. Under this contract, one small carryon bag will be permitted, with an extra charge, of course. If the small item cannot be safely stowed, there will be an additional charge. As far as its customer service is concerned, Spirit still offers the lowest fares available, ensures responsiveness to complaints, provides refunds, deliver baggage on time, etc. (Spirit Airlines, 2018). Although Spirit has put forth this new contract plan, nowhere in it does it state how it will resolve the specific current issues that its customers are complaining about each time they fly with Spirit. The airline gives general statements about what it will continue to do, but not a plan of execution of how it will deal with disappointed customers. According to its annual report, the only aspect that Spirit is focusing on is price-sensitive travelers. It believes that its growing customer base is more resilient than the customer bases of most other airlines because of low fares and unbundled service offering appeal to price-sensitive passengers (Spirit Airlines, 2013). Background/company information history Spirit Airlines is an airline company providing both domestic and international flights. It is known for being an "ultra low-cost" carrier in the U.S. Spirit Airlines started in 1964 as Clipper Trucking Company. In 1980, the airline service was established and known as Charter One. The airline
Expert Answer:
Answer rating: 100% (QA)
Below is a table outlining a Contingent Plan of Action based on the issues outlined in the article for Spirit Airlines Scenario Trigger Response Who t... View the full answer
Related Book For
Intermediate Accounting
ISBN: 978-0071339476
Volume 1, 6th Edition
Authors: Beechy Thomas, Conrod Joan, Farrell Elizabeth, McLeod Dick I
Posted Date:
Students also viewed these general management questions
-
Read the case study "Southwest Airlines," found in Part 2 of your textbook. Review the "Guide to Case Analysis" found on pp. CA1 - CA11 of your textbook. (This guide follows the last case in the...
-
Managing Scope Changes Case Study Scope changes on a project can occur regardless of how well the project is planned or executed. Scope changes can be the result of something that was omitted during...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
Carter Co. has a value of $80 million. Buleigh is otherwise identical to Carter Co., but has $32 million in debt. Suppose that both firms are growing at a rate of 5%, the corporate tax rate is 38%,...
-
(Income Statement, EPS) Presented below are selected ledger accounts of Tucker Corporation as of December 31, 2004. (a) Compute net income for 2004. (b) Prepare a partial income statement beginning...
-
A meteorologist states that the probability of rain tomorrow is 0.4 and the probability of rain on the next day is 0.6. Assuming these probabilities are accurate, and that the rain events are...
-
The field of ontology studies different views of reality. Why are different ontological viewpoints important when determining the volume of information that needs to be produced by an ecological...
-
Brandi just received her credit card bill, which has an outstanding balance equal to $3,310. After reviewing her financial position, Brandi has concluded that she cannot pay the outstanding balance...
-
1. Differentiate between micro-skills and macro-skills. 2. define "self-fulfilling prophecies". Provide an example. 3. Explain why the Pyramid Mode of Intercultural Competence is vital to our...
-
Suppose the company continues to manufacture its product in the United States, but now it sells its product in the United States, the united Kingdom, and possibly other countries. The company can...
-
Twenty samples of magnitude 6 were collected for a variable measurement. If the sum of the sample intervals equals 68.0, specify the upper control limit (UCL) and the lower control limit (LCL) for an...
-
The motion of an electron is given by \(x(t)=p t^{3}+q t^{2}+r\), with \(p=-2.0 \mathrm{~m} / \mathrm{s}^{3}, q=+1.0 \mathrm{~m} / \mathrm{s}^{2}\), and \(r=+9.0 \mathrm{~m}\). Determine its velocity...
-
In an introductory physics laboratory, a student drops a steel ball of radius \(15 \mathrm{~mm}\), and a device records its position as a function of time. The clock on the device is set so that...
-
On a freeway entrance ramp, you accelerate your \(1200-\mathrm{kg}\) car from \(5 \mathrm{~m} / \mathrm{s}\) to \(20 \mathrm{~m} / \mathrm{s}\) over \(500 \mathrm{~m}\). Having an open lane, you...
-
In October 1997, Andy Green broke the sound barrier on land in a jet-powered car traveling at \(763 \mathrm{mi} / \mathrm{h}\) over a \(1.0-\mathrm{mi}\) course. As it arrived at the beginning of...
-
The motion of some object is described by the equation \(x(t)=a t-b \sin (c t)\), where \(a=1.0 \mathrm{~m} / \mathrm{s}, b=2.0 \mathrm{~m}\), and \(c=4 \pi \mathrm{s}^{-1}\). This motion is being...
-
The simply supported 2 column ( E = Const. L shown below. Izz = Const. a) Use your derived in the first mode (meanin 2 length of the column, L, the modulus of the column I zz equation to estimate no...
-
TRUE OR FALSE: 1. Banks with a significantly large share of fixed-interest rate home loans are less exposed to interest rate risks. 2. Although Australian banks are pretty big, they are not...
-
Which underlying assumption is not appropriate in a country that suffers triple- digit annual inflation?
-
Worldwide Tours Corporation ( WTC) established a new division in 20X8. The mandate of this new division is to establish a presence in the growing luxury eco- tourism travel business. This division...
-
How do a countrys economic and political environments impair comparability between its corporations and those of Canada?
-
Why are most larger businesses not managed as a single unit by one manager?
-
What are the main advantages and disadvantages that should be considered when deciding between a partnership business and a limited liability company?
-
Suppose an item of information is capable of being provided. It is relevant to a particular decision, it is also reliable, comparable, can be understood by the decision maker concerned and is...
Study smarter with the SolutionInn App