Kitchen Innovations Direct $($KID$)$ marketer of budget$-$friendly culinary devices and small gadgets $-$ is experiencing issues with its distribution center activities. There has been a noticeable increase in both the volume of orders and customer complaints regarding service quality since last month $($September$).$ The company's outdated manual selection processes and paper$-$based order handling systems are impacting on its operational efficiency, exacerbated by significant staff tumover in the distribution center.

Brandon Fields, the firm's logistics vice president, is committed to identifying the root causes of these customer issues. He instructs his intern, Jamie Robinson, to gather information and assess various performance indicators. Robinson eagerly undertakes the assignment, collecting data necessary to review metrics such as order fill rate, fulfillment precision, billing accuracy, and punctuality of dispatches. Robinson is convinced that these figures will assist in pinpointing the exact difficulties so that corrective measures can be implemented.

The investigation yields the following findings: $(35$ points$)$

$\backslash$table$[[$Fulfillment data,September,August$],[$Customer Orders Processed,$50000,40000],[$Units Ordered,$300000,200000],[$Units Shipped,$287333,192507],[$Correct Units Shipped,$247385,188263],[$Correct Customer Invoices,$46310,39124],[$Orders Ready by Deadline,$49188,38791],[$Total Labor Hours Paid,$2000,1500]]$

Help Robinson with the analysis by calculating KPIs for: $($a$)$ Unit fill rate; $($b$)$ Fulfillment accuracy $($Order Accuracy$)$; $($c$)$ Document accuracy; $($d$)$ On$-$time dispatch; and $($e$)$ Labor Productivity. $(30$ points$)$

Compare your KPIs to the following goals and comment on the problem areas: $($First commentary is given as an example$)(5$ points$)$

$\backslash$table$[[$Metric$,$Goal,September,August,Commentary$],[$Unit Fill Rate,$95\%,,,\backslash$table$[[$Both months exceeded goal but Sept.$],[$performance slipped slightly.$]]],[\backslash$table$[[$Fulfillment$],[$Accuracy$]],98\%,,,],[\backslash$table$[[$Document$],[$Accuracy$]],99\%,,,],[\backslash$table$[[$On$-$Time$],[$Dispatch$]],95\%,,,],[\backslash$table$[[$Productivity$],[($units per hr$)]],135,,,]]$