• Know about Path-Goal Theory.
• Know about LPC Theory.
• Know the steps in the communication process
• What does media richness mean?
• What is alternative dispute resolution?
• Know the primary drivers of conflict.
• Know the characteristics of Vroom's Decision Tree approach.
• Know the difference between verbal and nonverbal communication.
• What are the different forms of nonverbal communication?
• Know about the Leadership Grid.
• Know about conflict resolution.
• Know what the term noise means in the communication process.
• What does information overload mean?
• What is selective perception?
• What is a mediator?
• What is an arbitrator?
• Know the different types of conflict.
• What are the steps for clear communication?
• Know about active listening.
• What was the basic premise behind the early trait approach to leadership?