Knowledge application depends on the knowledge discovery, capture, and sharing processes. * True False Direction involves the use of knowledge embedded in procedures, rules and norms that guide future behavior. * True False Using design methods like the Case Method increase systems development time and cost. * True O False KM can contribute to economies of scope, through new product design, but not economies of scale, which are purely econometric. * True False Problems with process effectiveness result for organizations lacking KM when employee turnover occurs. * True O False