KNOWLEDGE MANAGEMENT

Case Study Part 2 (57 marks, 10%)

(ANSWER ALL QUESTIONS)

Actual Content of the knowledge

Use AMAZON Company and prepare/provide ONE (1) sample of document related to the following:

1. Declarative knowledge
2. Procedural knowledge
3. Common knowledge
4. Technically specific knowledge
5. Contextually specific knowledge
6. Motor skills
7. Theoretical skills
8. Simple knowledge
9. Complex knowledge
10. Support knowledge

Referring to Chapter 7 (slide 12), prepare/provide ONE (1) sample of document related to the following:

11. Classification
12. Diagnosis OR Decision Support
13. Design
14. Planning
15. Scheduling (e.g. marketing, project)
16. Database or Data Mining (e.g. marketing/sales report)

Prepare/provide ONE (1) sample of document related to the following:

17. Organization chart

18. Supply Chain of the business
19. Staff directory
20. Customer record database
21. Schedule rotation (socializing)
22. Customer support database (Helpdesk)
23. Incident report
24. Cost reduction suggestion table
25. Operation improvement suggestion table
26. Calendar

Please note that you may use samples found from the Internet resources or your previous works that is related to the nature or industry of your business. The samples can be in any type of formats: text, visual, charts, graphs etc.