Question: Knowledge Test 1 SHORT ANSWER QUESTIONS Q1. What are six (6) principles underpinning the provision of enhanced customer service experiences for customers? Q2. List three

Knowledge Test 1 SHORT ANSWER QUESTIONS Q1. What are six (6) principles underpinning the provision of enhanced customer service experiences for customers? Q2. List three (3) benefits of providing enhanced customer service experiences to customers. Q3. Provide six (6) principles of positive communication. Q4. Give three (3) benefits of positive communication. Q5. Describe techniques that can be used to anticipate customer preferences, needs and expectations during a service experience

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