Question: Knowledge Test 1-SHORT ANSWER QUESTIONS Q1. What are four (4) examples of commonly occurring conflict situations in the industry and their typical causes? Q2. Why

Knowledge Test 1-SHORT ANSWER QUESTIONS Q1. What are four (4) examples of commonly occurring conflict situations in the industry and their typical causes? Q2. Why is it important to spot early signs of conflict in the workplace? Q3. What are five (5) signs of conflict between workers in a workplace? Q4. What are the five stages of conflict? Q5. What are the five (5) levels of organisational conflict? Q6. What are five (5) examples of factors that may cause workplace conflict? Q7. What are five (5) possible results of workplace conflict between workers? Q8. What are five (5) examples of the basic elements of assertive behaviour that can be used in conflict resolution? Q9. What are eight (8) tips for using 'negotiation' as a successful conflict-resolution technique? Q10. What are eight (8) examples of appropriate verbal communication techniques to use or include when attempting to resolve conflict? Q11. Explain how you can acknowledge the views of all involved parties when a conflict situation may arise

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