Question: Knowledge Test 4 SHORT ANSWER QUESTIONS Q1. What are five (5) examples of special needs, customs and practices of various social and cultural groups that

Knowledge Test 4 SHORT ANSWER QUESTIONS Q1. What are five (5) examples of special needs, customs and practices of various social and cultural groups that need to be taken into account when providing customer service? Q2. Provide five (5) examples of formal ways of collecting customer feedback. Q3. What are three examples of informal ways of collecting customer feedback? Q4. List the vital elements of any effective communication. Q5. What are three (3) conventions that should be adhered to when communicating with customers

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