• Kodi Jacobs, Sales Consultant - Kodi was born in Australia, but is from South African heritage. Kodi is 23 years of age and she is the 'outspoken' one in the team. This is Kodi's first job since leaving university and she is somewhat typical of Gen Z. She is ambitious, confident and competitive, however doesn't seem to value flexibility, nor does she strive for a diverse and collaborative work environment. She consistently outperforms all of the Sales Consultants, and whilst she is friends with Toya, can't understand her 'part-time' status and can sometimes make comments about her slacking off or questioning when she will be back in the office. She has a low tolerance for Gary's digital skills and reacts openly to Gary's "love", "sweetheart" and "pet" names. In addition, she refuses to address Mat using their preferred pronoun. Kodi's behavior towards Gary and Mat frustrates you, and in turn, you have started to avoid interactions with her.
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• What workplace problem have you found in this scenario?
• What are the questions you need to ask to address the problem?
• What will be the solutions?