Kyoto Sdn. Bhd. is a small manufacturing company in Perlis. Alex, the financial controller has been...

 

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Kyoto Sdn. Bhd. is a small manufacturing company in Perlis. Alex, the financial controller has been preparing aging schedules and found that company's invoices are not being sent out in a timely manner. The accounts receivable department has told Alex that it is not getting information when orders are completed and shipped due to its computer system. The computer system is slow and cannot keep pace with production. As a result, the computer system crashes frequently. The accounts receivable department often must type invoices when the computer system is malfunctioning, resulting in backlogs and delays in billing. When the controller brings up the issue to the president of the company at a weekly management meeting, the president states, "Just get the problem fixed so we can send out the bills on-time. What is the next item on the agenda?" Pressing issues and problems at Kyoto have compelled the management to consider implementing a new computer system to manage its business processes. You are hired by the controller of Kyoto to "fix the problem". From a standpoint of systems planning and feasibility analysis, how would you as a consultant advise Alex and the management to proceed to remedy this systems problem? Required: (i) (ii) (iii) Identify and discuss the root of the problems at Kyoto Sdn. Bhd. [10 marks] Identify the key individuals who should be directly involved in systems planning [ 5 marks] What advise would you give to the management? [10 marks] Kyoto Sdn. Bhd. is a small manufacturing company in Perlis. Alex, the financial controller has been preparing aging schedules and found that company's invoices are not being sent out in a timely manner. The accounts receivable department has told Alex that it is not getting information when orders are completed and shipped due to its computer system. The computer system is slow and cannot keep pace with production. As a result, the computer system crashes frequently. The accounts receivable department often must type invoices when the computer system is malfunctioning, resulting in backlogs and delays in billing. When the controller brings up the issue to the president of the company at a weekly management meeting, the president states, "Just get the problem fixed so we can send out the bills on-time. What is the next item on the agenda?" Pressing issues and problems at Kyoto have compelled the management to consider implementing a new computer system to manage its business processes. You are hired by the controller of Kyoto to "fix the problem". From a standpoint of systems planning and feasibility analysis, how would you as a consultant advise Alex and the management to proceed to remedy this systems problem? Required: (i) (ii) (iii) Identify and discuss the root of the problems at Kyoto Sdn. Bhd. [10 marks] Identify the key individuals who should be directly involved in systems planning [ 5 marks] What advise would you give to the management? [10 marks]

Answer rating: 100% (QA)

i Root of the problems at Kyoto Sdn Bhd The root cause of the problem is the inefficient and outdated computer system that cannot keep pace with the p... View the full answer