${?}_{{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{,}\text{l}\text{e}\text{a}\text{d}\text{i}\text{n}\text{g}\text{,}\text{a}\text{n}\text{d}\text{c}\text{o}\text{n}\text{t}\text{r}\text{o}\text{l}\text{l}\text{i}\text{n}\text{g}\text{.}}$

$a.$ accounting

$b.$ creating

$c.$ innovating

$d.$ organizing

$2.An$ effective manager achieves both high$-$performance results and

high levels $of{?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_a$mong people doing the required work.

$a.$ turnover

$b.$ effectiveness

$c.$ satisfaction

$d.$ stress

$3.$ Performance efficiency $is$ a measure $of$ the ${?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_a$ssociated with

task accomplishment.

$a.$ resource costs

$b.$ goal specificity

$c.$ product quality

$d.$ product quantity

$4.$ The requirement that a manager answer $to$ a higher$-$level boss for

performance results achieved $by$ a work team $is$ called ${?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{.}$

$a.$ dependency

$b.$ accountability

$c.$ authority

$d.$ empowerment

$5.$ Productivity $is$ a measure $of$ the quantity and ${?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{o}f$ work produced, relative $to$ the cost $of$ inputs.

$a.$ quality

$b.cost$

$c.$ timeliness

$d.$ value

$6.{?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_m$anagers pay special attention $to$ the external environment, looking for problems and opportunities and finding ways for the

organization $to$ best deal with them.

$a.$ Top

$b.$ Middle

$c.$ Lower

$d.$ First$-$line

$7.$ The accounting manager for a local newspaper would $be$ considered $a{?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_m$anager, whereas the editorial director for sports would

$be$ considered $a{?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_m$anager.

$a.$ general, functional

$b.$ middle, top

$c.$ staff, line

$d.$ senior, junior

$8.$ When a team leader clarifies desired work targets and deadlines for

members $of$ a work team, $heor$ she $is$ fulfilling the management function $of{?}_{?}{?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{.}$

$a.$ planning

$b.$ delegating

$c.$ controlling

$d.$ supervising

$9.$ The process $of$ building and maintaining good relationships with

others who may help implement a managers work agendas $is$ called

${?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{{?}_{?}}.$

$a.$ governance

$b.$ networking

$c.$ authority

$d.$ entrepreneurship

$10.In$ Katzs framework, top managers tend $to$ rely more $on$ their

${?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{{?}_{?}}$ skills than $do$ first$-$line managers.

$a.$ human

$b.$ conceptual

$c.$ decision$-$making

$d.$ technical

$11.$ The research $of$ Mintzberg and others concludes that managers

${?}_{{?}_{?}}{?}_{{?}_{?}}{?}_{{?}_{?}}.$

$a.$ work $at$ a leisurely pace

$b.$ have blocks $of$ private time for $p$