Lab 2 Assignment Use Lucid chart to draw the Business process diagram for the setting up new service process by Time Warner Cable. You need to use proper notations from BPMN: Each actor represents a swim lane. Start and end of a process is represented by circles. Activities are represented by round corner rectangle. Decisions are represented by diamond shape. Database is represented by cylinders. Data flow is represented by dashed arrows. Sequence flow is represented by directed arrow. Things to remember while drawing a BPMN diagram: Always complete each sub process. Form a closed loop. Always put questions in the getaway box. Represent data flow by dashed arrows. Setting up new services business process: Time Warner Cable has following process for setting up a new service. Use Lucid Chart to create a BPMN to document this process. When a customer needs a new service, they call TWC. The sales representative collects basic information and finds best package options based on the inputs. Sales rep informs the customer about the available options. Customer either selects an option or decides not to avail the service. If the customer does not want to avail the service then the process ends there. When a package is selected by the customer, the sales rep collects rest of the inputs from the customer and save it in their system. Sales rep schedules an installation date and time and informs the customer and haben the technician. The technician arrives on the scheduled date and install the device, set the password and goes over with on how to use the service. Technician then informs the sales rep about the job completion. Sales rep calls the customer to confirm the completion and request the customer to fill out a survey about the set-up process. Customer receives the online satisfaction survey from TWC. Customer may or may not decide to fill up the survey. The process ends. the customer Hint: Who are the actors in this process? Customer Sales rep Technician Are there any decisions taken the actors? Customer decides whether to avail the service or not to avail it. Customer decides whether to fill the survey or not. What are the process steps? Who all are responsible for each step? Process Steps Actors 1. Call TWC Customer 2. Receives call and collects customer inputs Sales rep Sales rep Sales rep 3. Feeds the data into the system and finds available packages. 4. Informs the customer about package options 5. Decides to go ahead with the set-up and selects the best option 6. Collects rest of the inputs and save it in the system 7. Schedule set-up date and time Customer Sales rep Sales rep 8. Informs the customer and the technician Sales rep 9. Arrives for installation Technician Technician 10. Installs the device, sets the password and explain its working to the customer 11. Informs the Sales rep about the job completion Technician Sales rep 12. Calls the customer to confirm the completion and request to fill the satisfaction survey 13. Decides either to fill or not to fill the online survey Customer Submit your final BPMN diagram as a PDF file