Lab 3: Create Quality Management Plan, Communications Management Plan, and Risk Register

Objectives

After completing this lab, you will be able to:

• Create a quality management plan
• Create a communications management plan
• Create a risk register

Prerequisites

1. You should have completed the following labs before starting:
   • Create a project charter
   • Create a stakeholder register
   • Create a WBS
   • Create a project network diagram

Scenario: Develop an Application (App) to Provide Real-Time Marketing Data

Good news! Your work breakdown structure (WBS), project network diagram, and high-level budget have been approved. It's now time to begin project support planning. You have met with your sponsor Mary Smithers, and she has emphasized the need for a robust quality management program to ensure that the project meets requirements and creates an app that fits the purpose. This requires an effective quality assurance program for all phases of the project and quality control to ensure that all project deliverables are free of defects.

One of your key team members, Keiko Tanaka, stated she is well-versed in quality assurance and quality control processes. Priya Service from IT and Ram Samuels from Marketing stated that they would like to act as subject matter experts to ensure the quality of app development and IT support activities. It was determined that an external vendor would be brought on board to work with the internal development team on app development.

Mary also emphasized the need for effective communication. She called for weekly status meetings to include all key stakeholders. She also recommended establishing a change control board (CCB). Mary requested that you meet with her weekly in her office to discuss the project. She also stressed the need for solid communication throughout the project's procurement process.

Mary strongly believes that if you fail to manage the risk, the risk will manage you. She would like to see a comprehensive risk register that addresses both threats and opportunities. Mary has concerns about the availability of feedback, the ability to hire the talent she needs, and the availability of quality training.

It's time to get to work!

Exercise 3: Create a Risk Register

1. Refer to the newly created Quality Management Plan and Communications Management Plan while creating the Risk Register.

2. In the Risk Register Template document, fill in the project name, date, and all the columns for each risk. Try to identify threats and opportunities. Remember that threat risk scores are a positive number. Opportunity risk scores are a negative number.
   Note: List at least six risks and one opportunity.

3. Calculate the total risk score for the project.

4. Save your Risk Register document with a meaningful name and also as a PDF, such as AHI App Risk Register.

   Risk Register Template

Risk Register Example

Froject Date: Proect ons 5 : \begin{tabular}{|c|c|} \hline & \\ \hline Enin & 5 inin \\ \hline 4 inp 10 medmente & \\ \hline 17 Moveine & I Moderatu \\ \hline F Whararietelat & \\ \hline Ling & 11n \\ \hline \end{tabular}