lan is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, employees should have only one file out at a time. lan's supervisor notices that lan has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should lan's supervisor take immediately after describing to lan his current behavior?

Refer to past feedback.

Describe desired performance.

Get a commitment to the change.

Use disciplinary action.