Laoshi works for Computer Help 4 U, Inc. The company provides repair, refurbishing services, and troubleshooting for computer hardware and software programs for individuals. When the company was founded, it only served local customers and could send technicians out to peoples homes to help them with their computer issues. Laoshi helped the company expand across the United States and then internationally. With such a large and geographically diverse customer base, it could no longer afford to staff enough technicians to visit every customers home. Laoshi completed a cost analysis of moving its call center operations to Mexico, which ended up saving the company hundreds of thousands of dollars each year. The company owns and manages the new center and trains its staff just as it did in the United States. This move is a strategic decision known as _________.outsourcingvertical integrationvalue chain improvementoffshoring