Last week John got a call from his contact Eric at Alpine Telecomm in Switzerland, one of his company's largest international customers. As Eric put it$,$ "This is a heads$-$up$!$ Top management is asking operations to review our vendors for ISO $14000$ compliance." John's company should prepare to demonstrate:

an acceptable level of quality standards of the products and services it provides.

a level of quality in its products and services that exceeds its competitors.

a world$-$class management system in information technology and lean manufacturing.

best practices for managing its impact on the environment.