Question: Launching E - Collar Pet Technologies Inc. has completed the development of a revolutionary pet collar code named e - collar. E - collar is

Launching E-Collar
Pet Technologies Inc. has completed the development of a
revolutionary pet collar code named e-collar. E-collar is
designed for dogs and allows pet owners to identify the
location of their dog using their smartphones. In addition
to purchasing the e-collar, the pet owners must download
a free app for their smartphone and pay a small monthly
fee that is yet to be determined in order to connect the e-
collar to a cellular network.
In the past, Pet Technologies has used the services of
Ad Jungle to develop its advertising campaigns. Ad Jungle
is located in the same city as Pet Technologies and is a
boutique advertising agency with 25 full-time employees
and a similar number of people it contracts with on an ad
hoc basis. Pet Technologies has reached out to Ad Jungle
and has requested an estimate for the cost of developing an
advertising campaign for the e-collar.
Ad Jungle begins the process of developing an ad cam-
paign by first meeting with the client to learn about the
product to be advertised. Based on what is learned, Ad
Jungle works with the client to define the target audience
for the advertising campaign. Because the target audience
may be different than its current customer base, market
research is often required. Historical data suggests that
defining the target market typically takes 80 hours (2 weeks).
In some cases, determining the target audience is fairly
routine and can be done in as little as a day and a half
(12 hours in total) while in other cases much less is known
about who will use the product and defining the target
market can take as long as 4 weeks (160 hours). Also, the
number of people working on the task at any one time var-
ies as does their hourly bill rate. Given this, the average
amount the customer is billed for the work to determine
the target audience typically averages $170 per hour. In
some cases, however, the hourly rate was as low as $100 per
hour and in other cases as high as $450 per hour.
Once the target audience has been defined, alternative
concepts for the advertising campaign are developed. A
key aspect of developing the concept is deciding on the
tone the campaign will use such as humorous, dramatic, or
informative. Concept development is a highly creative
process and often requires several iterations between Ad
Jungle and its clients. On average, concept development
takes 2 weeks (80 hours) but has been completed in as lit-
tle as 1 week (40 hours) or as long as 5 weeks (200 hours).
Only one person from Ad. Jungle works on concept devel-
opment, and typically these employees are billed out at
$125 per hour. However, the least experienced employee is
billed out at $75 per hour and the most experienced per-
son is billed out at $200 per hour.
Once the client signs off on the concept, the develop-
ment of the creative collateral (brochures, print ads,
scripts for TV commercials, and so on) and determining
the mix of media are done concurrently. The amount of
time it takes to develop the creative collateral depends on
how many media channels will be used (e.g., print, TV,
online), how many people are assigned to work on devel-
oping the creative collateral, and how much involvement
the client wants to have in the process. Typically, develop.
ing the creative collateral requires 3 weeks (120 hours) but
has been done in as little as 1 week (40 hours) and on
other occasions required 6 weeks (240 hours). Furthermore,
the number of people and their bill rates varies from pro-
ject to project. On average, the hourly bill rate for devel-
oping the collateral is $275 but has been as low as $145
and as high as $425.
Determining the mix of media is almost always done by
the same person at Ad Jungle. This person is currently
billed out at $150 per hour. The amount of time it takes to
determine the mix of media that will be used ranges from
half a day (4 hours) to 2 days (16 hours), but it typically
takes 1 day (8 hours).
Once the collateral has been developed and the mix of
media determined, the final step is production where the
advertising materials are developed. The production of
the advertising materials is outsourced to firms, and Ad
Jungle assigns one account manager to oversee the work.
The account managers are billed out at an hourly rate of
$200. On average, 80 hours of the account manager's time
is needed to oversee production. In some cases, as little as
30 hours of the account manager's time was required,
while in other cases as many as 160 hours were needed.Project Sponsor organization Background
Project background
Benefits to the sponsor organization
Project objectives (Learn how to create SMART
 Launching E-Collar Pet Technologies Inc. has completed the development of a

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