Laura turns to her colleague Jenny: I got a heart-warming text message from a client. She...
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Laura turns to her colleague Jenny: "I got a heart-warming text message from a client. She gave me such encouraging feedback for my work for them that, when I first read it, tears came into my eyes." Jenny keeps her face still and her mouth shut and shows no facial or bodily expressions, nor does she say anything to Laura. Afterwards, Laura comments on Jenny's lack of facial reaction: "I felt like she was not interested at all in what I had to say or what I was feeling, and I started feeling like there was something very stupid in what I was sharing. I lost confidence in myself, and Jenny's reaction hurt me. I wanted to stop speaking to her." Question-1. Analyse the hidden positive emotional reactions/ responses (towards work/ Job) that Laura gave to her co-worker Jenny when Laura expressed "I got a heart-warming text message from a client. She gave me such encouraging feedback for my work for them that, when I first read it, tears came into my eyes." Laura turns to her colleague Jenny: "I got a heart-warming text message from a client. She gave me such encouraging feedback for my work for them that, when I first read it, tears came into my eyes." Jenny keeps her face still and her mouth shut and shows no facial or bodily expressions, nor does she say anything to Laura. Afterwards, Laura comments on Jenny's lack of facial reaction: "I felt like she was not interested at all in what I had to say or what I was feeling, and I started feeling like there was something very stupid in what I was sharing. I lost confidence in myself, and Jenny's reaction hurt me. I wanted to stop speaking to her." Question-1. Analyse the hidden positive emotional reactions/ responses (towards work/ Job) that Laura gave to her co-worker Jenny when Laura expressed "I got a heart-warming text message from a client. She gave me such encouraging feedback for my work for them that, when I first read it, tears came into my eyes."
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Related Book For
Auditing The Art and Science of Assurance Engagements
ISBN: 978-0133098235
12th Canadian edition
Authors: Alvin A. Arens, Randal J. Elder, Mark S. Beasley, Ingrid B. Splettstoesser
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