Layout References Mailings Review View Help Table Design Layout What are the Customer Retention Staff Satisfaction objectives of Satisfied Customers Staff retention negotiation (at least one each)? What stakeholder Must be able to afford the price Competitive hourly rates needs and increase requirements should be met during the negotiation? What are the Customers who have been For employees who successfully potential issues consistently using OzHouse Clean for demonstrate their expert and problems that more than a year receive a 5% understanding of and use of the new may arise from the discount. items, there will be a $0.50 raise. negotiation (at least one each)? BSBCMM511 Communicate with influence | 6 What position will Customer retention Staff retention you take regarding Mananamant has put a lot of lah annartuniting mau ha Text Predictions: On Accessibility: Investigate " FocusWhat position will Customer retention Staff retention you take regarding Management has put a lot of Job opportunities may be any negotiation that effort into negotiating and available for anyone who train will take place obtaining dependable eco- to use the new products. (identified in friendly items. Section 1)? Happy staff Even with other providers, Pay raise to recognise eco-friendly products are upskilling typically more expensive. Satisfied customers Despite the possibility of a loss, OzHouse Clean is willing to give regular customers a discount What are your supporting arguments to meet your negotiation objectives (identified in Section 1)? What forum will I use to present the information at the meeting e.q. PowerPoint presentation at Group meeting, printout of information, one- on-one discussion etc)? How does the Enhances our relationship with them Implementing a wage increase for Text Predictions: On Accessibility: InvestigateReferences Mailings Review View Help Table Design Layout 4 Plan your communication by completing the table below. Who am I Meeting 1 (e.g. with Project team) Meeting 2 (e.g. with customers) communicating to? CUSTOMERS CLEANING STAFF What is the Discuss pricing increases for services Introducing and explaining the new purpose of my utilising eco-friendly items. eco-friendly products communication? What information Business Objective Business Objective should be part of New product options New product options the communication? Implications of the new product Implications of the new product What position will you take regarding the information that must be communicated? Should any Supplier information and cleaning Supplier information and cleaning information be kept product costs should be kept product costs should be kept confidential? confidential. confidential. What will be Price increase of the new eco-friendly Wage increase of $0.50 per hour negotiated? product range ext Predictions: On Accessibility: Investigate " FOCUSReferences Mailings Review View Help Table Design Layout alternative cleaning services. organisation relationship. What vocabulary, Vocabulary tone, structure and Tone style suits the audience? Style Structure BSBCMM511 Communicate with influence | 7 How will I: build trust develop positive working relationships show respect for the opinions and values of others maintain effective interaction? Text Predictions: On Accessibility: Investigate