Lead College Pty Ltd RTO No: 41489 CRICOS Code: 03636F Portfolio- CHCADV001 Facilitate the interests and rights of clients Page 7 4. Two-Way Communication: I encouraged open and transparent communication between John and our organization. I created a supportive environment where he felt comfortable expressing his needs, concerns, and expectations. I actively listened to his perspective and ensured that his voice was heard throughout the process. 5. Managing Expectations: I supported John in developing reasonable expectations about the advocacy process and outcomes. I provided him with information about the limitations of our services, any potential challenges, and the timeline involved. I aimed to set realistic expectations to avoid any misunderstandings or disappointments. 6. Potential Conflicts: During the discussions, I actively identified any potential conflicts between John's needs and our organization's requirements. If such conflicts arose, I engaged in open dialogue to find a mutually beneficial solution. I explored alternative approaches, sought compromises, or referred John to other relevant resources or services if necessary. Throughout the process, my goal was to empower John with knowledge about his rights, foster open communication, and manage expectations. I aimed to ensure that John felt supported and had a clear understanding of the advocacy