leadership actions work well except for two longer-term employees, Bob and Judy. These two constantly seem at odds about everything. Bob had been in charge of staff scheduling for years, and Judy was in charge of ordering supplies. Recently, a change was made to a computer-based self-schedule, and Bob was moved to ordering supplies. The bickering has been constant over Bob and Judy's dissatisfaction with the current processes.

The latest conflict threatens to impact productivity and, therefore, outcomes for the entire office. You know you have to do something but are not certain what. You decide to run through an analysis of what the outcome would be using each of the different conflict management styles: avoiding, dominating, accommodating, compromising, and collaborating.

• Write how each of the five conflict resolution styles (avoiding, dominating, accommodating, compromising, collaborating) would resolve this situation between Bob and Judy
• Reflect on which style would produce the best outcomes
• Which style would you use as the leader in this situation?