Learner details Your name Sandhya Menon Workplace / Organisation Bounce Fitness Date Prepared 4/10/2025 Preliminary Information Name of team member/s Sam Role of team member/s Receptionist Skills / Requirements Actual Performance Training required? (Yes/No) e.g. YES A. Effective communication skills Average response time: 30 seconds YES NO B. Proficiency in Handling Customer Queries Call answering times exceed company standards, ineffective time management, Customer satisfaction score: 75% YES NO Summary Learning need Workshop on effective communication, active listening technique, time management and customer service. Training need required: improve call handling efficiency and enhance problem solving skill Training need analysis for Team Learner details Your name Sandhya menon Workplace / Organisation Bounce Fitness Date Prepared 4/10/2025 Preliminary Information Name of team member/s Reception Team Bounce fitness Role of team member/s Receptionists Skills / Requirements Actual Performance Training required? (Yes/No) e.g. YES Answer call within 20 seconds Average response time: 40 seconds YES NO Achieve minimum satisfaction score of 80% Average customer satisfaction score 70% YES NO Training need required: Comprehensive training on call management. Training on customer service protocols Learning needs: Team workshop on communication skill, Team building exercise to enhance collaboration