Learner instructions Review the scenario below and answer the questions that follow: The two friends of the customer you refused service in the previous scenario are angry when their friend returned to the table empty handed. One in particular is acting aggressively, shouting and knocked over their chair as they stood up. Other customers are backing away from the area and you need to act quickly. Organisational policy requires the following. . Customers who are verbally or physically abusive or threatening to customers or employees must leave the premises immediately. The hotel has managers and security staff on duty at all times