Learning how the system works so that you can work the system is an example of which type of authority?

Select one:

a.

Positional authority

b.

Expert authority

c.

Bureaucratic authority

d.

Initiative authority

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Conflict is a form of risk and must be avoided by management.

Select one:

a.

true

b.

false

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According to Katzenbach and Smith, which of the following is a true characteristic of an effective team?

Select one:

a.

Members bond together

b.

Members are able to get together in an ad hoc circumstances

c.

Members reach decisions through the use of acclamation

d.

Members are committed to achieving well-defined performance objectives

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Which of the following is not an example of organizational culture?

Select one:

a.

Tolerance for risk and change

b.

Ethnicity

c.

Emotional support

d.

Degree of structure

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Question 27

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Grapevine is a formal channel for communication flow in organizations.

Select one:

a.

true

b.

false

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A characteristic of an environment that supports effective communications in organizations is:

Select one:

a.

all members speak with one voice

b.

a closed communication climate is established to protect intellectual property

c.

information flows in the organization on a need-to-know basis

d.

acquisition and deployment of information technology to enhance information flow

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Characteristics of a good negotiator include each of the following characteristics except:

Select one:

a.

a desire to gain as much as possible by reducing the gains of the opposing side

b.

the capacity to persuade others to do what he/she wants

c.

flexibility to adopt to new developments and opportunities

d.

ability to think creatively

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It is appropriate to designate as a customer anyone who will be affected by an organization's actions or can in turn affect its efforts.

Select one:

a.

true

b.

false

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With ascription-oriented cultures, people in the work environment:

Select one:

a.

tend to be impressed with titles and status

b.

are rewarded on the basis of their achievements

c.

tend to dress in a conforming fashion

d.

encourage the creative expression of ideas

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Extraversion and introversion describe the kind of information people pay attention to.

Select one:

a.

true

b.

false

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An autocratic management style is ideally suited for:

Select one:

a.

high-flux, state-of-the-art projects

b.

the management of creative workers

c.

highly routine projects

d.

most project management situations

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With respect to suppliers, co-location means that an organization seeks to:

Select one:

a.

relocate to where its key supplier is

b.

have its suppliers' representatives physically located at its premises working with the company's workers

c.

share a common office space with all of its major suppliers

d.

have its employees play a supplier role

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An assertive and people-focused social style is also known as:

Select one:

a.

driving behavior

b.

expressive behavior

c.

amiable behavior

d.

the Jekyll and Hyde syndrome

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Question 36

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Which of the following is not a characteristic of today's business environment?

Select one:

a.

Stability

b.

Shortened product life-cycle

c.

Organizational flattening

d.

Outsourcing

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Question 37

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Message competition is an example of:

Select one:

a.

how competition among firms can disrupt communication flows

b.

communication barriers within an organization

c.

lack of etiquette in communication

d.

unorganized flow of messages from external sources into an organization

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Question 38

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Poor listeners typically maintain a closed body position.

Select one:

a.

true

b.

false

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To motivate his/her team members, a manager working with a matrixed group may do each of the following except:

Select one:

a.

making the team more tangible

b.

implementing some kind of reward system

c.

developing a good 'personal touch'

d.

giving team members promotions

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A top-down approach for designing a report consists of the following steps, except:

Select one:

a.

create a high level outline

b.

check the outline for internal consistency

c.

add graphic art works

d.

annotate the outline with some detail

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One use of reports is to offer guidance on decisions on particular issues.

Select one:

a.

true

b.

false

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Which of the following is not a source of conflict in organizations?

Select one:

a.

Corporate vision and mission

b.

Resource allocation

c.

Schedule determination

d.

Interdependency of players

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According to Alfie Kohn, which of the following is not an example of what can cause rewards to backfire?

Select one:

a.

Rewards rupture relationships

b.

Rewards become an entitlement

c.

Rewards may cause employer's to be unnecessarily picky during staff performance appraisals

d.

Rewards distort the meaning of the job

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A highly 'non-directive' management style is called:

Select one:

a.

a democratic style

b.

a participative style

c.

a laissez-faire style

d.

an autocratic style

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A belief in valence is associated with which one of the following motivational theories?

Select one:

a.

Equity theory

b.

McClelland's 3-Need Theory

c.

Expectancy Theory

d.

Herzberg's hygiene factors

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A dependent listener is self-opinionated. He/she does not agree with what others say, regardless of merit.

Select one:

a.

true

b.

false

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To ensure effective delivery, a speaker should avoid disfluencies.

Select one:

a.

true

b.

false

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An advantage of the smoothing approach to conflict resolution is that, this approach does not require managers to have great intervention skills.

Select one:

a.

true

b.

false

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Customer partnering means that:

Select one:

a.

loyal customers stand the chance of being given stock options in a company

b.

loyal customers can become equity partners in a company after a specified period of time

c.

the company and its customers work closely together

d.

loyal customers become part owners of a company

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To succeed in a changing business environment, Dale Carnegie recommends that leaders must:

Select one:

a.

adopt autocratic style of management

b.

harness the mighty power of enthusiasm

c.

be impersonal

d.

depend on position power